Terms and conditions

Terms and Conditions

1. Legal StatusBy accessing our website or services, you acknowledge that your use is governed by the laws of Malta.

2. Registration and Login ProcessTo register for an account with PalmSlots Casino, you must be at least 18 years old and provide accurate information about yourself. You will need to enter a valid email address and password, as well as confirm this information through our verification process. One account per user is allowed. Certain countries are restricted from registering on our platform.

3. Games and Software ProvidersPalmSlots Casino offers games developed by reputable software providers including but not limited to: NetEnt (MGA licensed), Pragmatic Play (MGA), Play'n GO (MGA), Microgaming (MGA), Evolution Gaming (MGA). The total number of games available is over 2,400.

4. Bonuses and PromotionsPalmSlots Casino offers welcome bonuses, including a one-time match bonus up to €200 plus free spins on the Book of Dead game. To receive this offer you must make a minimum deposit of €20 and comply with our wagering requirements as outlined in section 7. Other promotions may be available from time to time.

5. VIP and/or Loyalty ProgramPalmSlots Casino's loyalty program rewards users for their deposits, providing cashback and other benefits based on the user's VIP tier level: Bronze (1% cashback), Silver (2% + manager), Gold (3% + fast withdrawals), Platinum (5% + exclusives). To advance through tiers you must meet minimum monthly volume requirements.

6. Payment Methods and Banking TermsPalmSlots Casino accepts deposits via a variety of payment methods, including credit cards, e-wallets and other services. Withdrawals are subject to certain processing times and limits as outlined below. In addition to the restrictions on withdrawal amounts listed in section 7, we reserve the right to restrict access to our payout system if you have not provided us with accurate personal details or completed any necessary verification steps.

7. Key Terms and ConditionsOur general terms and conditions for use of PalmSlots Casino services are as follows: The maximum bet when wagering a bonus is €5, slots contribute 100% towards meeting the required rollover threshold which stands at 35x the deposit plus bonus amount within 30 days. Additional rules apply to table games.

8. Mobile and Technical FeaturesPalmSlots Casino supports mobile devices through our web app that can be accessed via any standard internet connection. This service is available for both iOS and Android users.

9. Security and Fair PlayOur website uses the SSL encryption protocol with a key length of 256 bits provided by Comodo, to protect your sensitive data from unauthorized access during transmission or storage on our servers. Cloudflare's DDoS protection system prevents large-scale traffic attacks from compromising service availability. eCOGRA audits our random number generator for fairness and compliance.

10. Responsible Gambling FeaturesPalmSlots Casino takes responsible gaming seriously and provides several tools that can be used to control your playing habits, such as deposit limits (daily/weekly/monthly), time-outs, self-exclusion for up to six months or permanently if chosen by the player.

11. Advantages and Disadvantages

We offer many benefits including a diverse selection of games from MGA-licensed providers, fast payouts with no fees added on top, German customer support available through various channels, responsive mobile optimized service accessible via most standard browsers and strong cashback rewards for our VIP program users in addition to these features we also provide several resources and tools aimed at responsible gaming practices outlined above.

12. General Casino InformationPalmSlots Casino is owned and operated by PalmSlots Ltd, incorporated under the laws of Malta. Our registered office can be found on our website. The language support available includes German (and English).

By accessing or continuing to use PalmSlots Casino's services, you acknowledge that these Terms & Conditions will govern your interactions with us until such time as they may be changed by us without prior notification. Failure to comply with any provision herein constitutes a material breach and authorizes termination of all accounts. In addition, if we establish reasonable suspicion about any unauthorized access or use which has occurred due to failure to comply with our request for verifying information including (but not limited) personal details contained within this Agreement your account will be terminated immediately without notice